Dear Guests,
The evolving Covid-19 pandemic has brought health and wellbeing at the forefront of all our minds more than ever before. As it has always been, with the utmost respect and gratitude, the safety and security of our guests and staff remain our highest priority. We have been closely monitoring the updates from the World Health Organization (WHO), the Greek Ministry of Health, and the Greek Ministry of Tourism, as well as the Greek government’s guidelines regarding the protection from the Covid-19. On a daily basis, our management and staff are working hard to ensure that our villas meet the latest guidance on hygiene and cleaning. We follow all the rules and we are in compliance with the official hygiene & safety protocols issued by the Greek Authorities.
In addition to that, we have already enhanced our standard cleaning processes, setting a rigorous sanitation protocol, which will be dynamically modified to include any additional measures suggested by the official guidelines and which we will be implementing for our villas this summer. It is our priority to make sure that our guests are happy and safe in a meticulously professionally sanitised environment, and that our staff is educated and effectively protected in the context of their work.
PROPERTY
- Our villas are private, independent distanced buildings with separate, personal
entrances. In each villas territory there are no shared spaces, and no physical contact
with other tenants is possible. - Guests should not provoke physical contact with the guests staying at the villa next door.
- All shared areas of the complex are outdoor and necessary rules will be followed.
- Each villa has its own private pool.
- There are no indoor shared facilities.
- No visitors of any kind are allowed at the property.
- Upon coming across with a staff member, guests should always comply with the two meter distance rule.
CLEANING
- Professional cleaning and good ventilation for at least six hours will take place in-between all bookings.
- Maintenance and disinfection of the pool will be carried out with certified products.
- Our villas will be equipped with hand-sanitizers and cleaning disinfectant.
throughout the premises. - Midweek cleaning and new linen take place only by request. Guests should inform the staff about their preferred day and time. It is mandatory for the guests to not be in the villa or surrounding areas for at least four hours. If guests wish to stay at the villa, cleaning will not take place.
- During cleaning, the cleaning staff is wearing gloves, masks and apron.
- In order to ensure the safety of our cleaning staff and minimise contact, guests should keep their personal belongings in place and tidy.
- A steam cleaner is used to sanitise all fabric surfaces at over 70°C.
- High risk points such as switches, door handles, keys and remote controls are always disinfected with great care and caution.
- Used linen is collected in special bags. Washing and ironing linen is a very thorough and time consuming process as we need to ensure that everything is clean.
COVID-19 CASE MANAGEMENT
- Recognition of a suspected case by the appointed health coordinator.
- A doctor is called for evaluation. If the clinical picture is severe, the patient is transferred to the closest Medical Center as a suspected Covid-19 case. If the clinical picture is mild, the doctor receives a sample at the villa for laboratory confirmation of COVID-19. The patient stays at the villa until the results are announced.
- On the event of a possible Covid-19 case, the health coordinator communicates directly with the Ministry of Health at 210-5212054 or the four-digit number 1135. On the event of a confirmed COVID-19 case, the patient is transferred to the quarantine hotel and, later, to a health unit if hospitalization is required.
Our team has attended the educational/training course provided by the Greek Ministry of Health and our villas have obtained the corresponding certificate. Furthermore, we are being continuously educated concerning new health and safety measures and we strive for a complete peace of mind for our guests. From the moment of the reservation until the last goodbye and your departing the villa, we will be with you every step of the way. We hope that your staying at our villas will help you and your loved ones relax, recharge and regain your positive outlook at the world. We are looking forward to welcoming you all in the summer!